When a lock problem cannot wait
A lost key, a jammed front door or damaged lock can create a stressful situation, especially if you cannot secure the property. Contact us and explain the issue so the team can confirm whether assistance is available for your location and circumstances.
When describing an urgent lock issue, include the type of property, the door affected and whether you are locked out, locked in or dealing with a damaged security mechanism. Availability and arrival arrangements should always be confirmed directly; this website does not promise a specific response time.
Urgent issues we can discuss
- Being unable to access a property after losing a key.
- A key broken or stuck in the lock.
- Damage to an entrance lock following an attempted break-in.
- A lock or door that cannot be secured.
- An entrance mechanism that has suddenly stopped working.
What to do while you wait
Avoid forcing a key or attempting improvised entry methods, which can damage the mechanism or door. If the property cannot be secured, remain somewhere safe and avoid leaving valuables exposed. If there is immediate danger, a fire, a medical emergency or someone is trapped, call the appropriate emergency service.
We will discuss the information necessary to assess the work before arranging a visit where available. Charges, timings and scope should be clarified before the work proceeds.